Return & Refund Policy

We want you to feel confident ordering from Koujōshin. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused
• In original condition
• In original packaging

To start a return, please contact us before sending anything back.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

• Refunds are issued to your original payment method
• Processing time may vary depending on your bank or payment provider

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

 

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• A photo of the item

We’ll make it right.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons once opened or used.

How to Contact Us

For all return or refund inquiries, please reach out through our Contact page or by email.

We aim to respond within 24–48 hours.