FAQ

Frequently Asked Questions

Do you offer free shipping?

We offer free shipping on select orders and promotions.

Shipping costs and eligibility are always shown clearly at checkout.

How long does shipping take?

Orders are processed within 1–3 business days.

Once shipped, delivery typically takes 7–12 business days, depending on your location.

Shipping times may vary due to carrier delays or customs processing.

Will I receive tracking information?

Yes. Every order includes tracking.

Once your order ships, you’ll receive an email with tracking details so you can follow your delivery.

What is your return policy?

We accept returns within 14 days of delivery.

To be eligible for a return:

For full details, please review our Return & Refund Policy.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

We’ll work with you to resolve the issue.

Can I change or cancel my order after placing it?

If you need to make a change or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, changes may no longer be possible.

Are your products beginner-friendly?

Yes. Koujōshin products are designed for beginners and everyday gym-goers.

We focus on practicality, comfort, and consistency — without unnecessary complexity or intimidation.

Where are you based?

We operate online and work with trusted fulfillment partners to ship orders efficiently.

This allows us to focus on quality, design, and accessibility.

Do you ship internationally?

We ship to select international locations.

Delivery times and availability may vary depending on destination.

Customers are responsible for any applicable customs duties or taxes.

How can I contact you?

You can reach us through our Contact page or by email.

We aim to respond to all inquiries within 24–48 hours.

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